• Once you place an order on us we assign your case to an appropriate technical department, this process may take a maximum of 15 minutes. If it is taking more than 15 minutes please send a mail to feedback@techbuddiesonline.com Once assigned our technical support representative would contact you and get additional details on the computer problems being faced by you. We would request you to provide us with remote connection from our support center. Once the connection is established we are remotely able to work on your computer.
• You have an option of sitting in front of the computer while we are working.
• Once the problem is rectified we notify you by phone / e-mail. If you are not satisfied with the quality or speed of work you can send us an e-mail at feedback@techbuddiesonline.com.

For existing customers who have a valid Annual or Incident plan can call directly at our customer support number +1-855-517-2433

If you have any issues with

• Our technical service agents
• Our response time
• Any outstanding issues
• Send us an e-mail to feedback@techbuddiesonline.com